Customer Service Representative (Remote)

Job Description:

Elite Consulting USA is seeking a dedicated and empathetic Customer Service Representative to join our remote team. This work-from-home position is ideal for individuals who excel in delivering exceptional customer service. As a Customer Service Representative, you will be responsible for managing schedules for clients and employees, ensuring all shifts are covered at least one week in advance, and updating vacation requests, call-offs, and client-requested changes. You will also ensure the scheduling portal is consistently up-to-date.

Key Responsibilities:

• Act as the primary contact for clients and employees, delivering superior customer service.
• Assign clients to appropriate employees and efficiently manage schedules.
• Maintain an up-to-date list of on-call and backup staff to secure last-minute coverage.
• Communicate schedule updates and changes to employees clearly and promptly.
• Inform managers and clients of any schedule or staffing adjustments.
• Ensure all scheduled shifts are adequately staffed and completed, maintaining high client satisfaction.

Qualifications:

• Fluent in English with strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Available to work 6 days a week with 9-hour shifts (Evening and Night Shifts)
• Detail-oriented with excellent organizational skills.
• Proficient in Microsoft Word and Excel.
• Ability to multi-task in a dynamic, fast-paced environment.
• Pleasant and professional demeanor.

Benefits:

• Competitive salary + weekly attendance bonus.
• Paid holidays.
• Eid bonuses.
• Medical allowance.
• Vacation time.

Why Join Elite Consulting USA?

• Remote Work: Enjoy the flexibility of working from anywhere, ideal for those seeking online work or remote opportunities.
• Professional Growth: We offer continuous development and career advancement opportunities.
• Supportive Environment: Join a team that values empathy and outstanding customer service.

Apply now to become a part of our dynamic and supportive team!